Zila 3D Mink Lashes

Shipping Policy

Domestic Shipping Options:

• Standard Shipping: Estimated delivery within 3-5 business days.
• Expedited Shipping: Guaranteed delivery within 1-2 business days for an additional fee.
• Free Shipping: Available for all orders over $50. Applies automatically at checkout.

International Shipping Details:

• Estimated Delivery: Times vary by country, typically between 7-21 business days.
• Customs and Duties: All applicable customs fees, taxes, and duties are the sole responsibility of the customer. These fees are not included in the purchase price.
• Shipping Carriers: We use major international carriers to ensure your package arrives safely and promptly.

Tracking Your Order:

• You will receive a shipping confirmation email that contains tracking information once your order is dispatched.
• Track your shipment on our website to see the real-time status of your delivery.

Special Shipping Considerations:

• Hazardous materials, large items, or perishable goods may require special handling and additional charges.

Returns Policy

Conditions for Returns:

• Items must be returned in their original condition, unworn and unaltered in any way.
• All original tags and packaging must be intact.

30-Day Return Period:

• You have 30 days from the date of receipt to initiate a return.
• Returns requested or items received after 30 days may be subject to a restocking fee or be ineligible for a refund.

Handling Damaged or Incorrect Items:

• Report any damages, defects, or incorrect items within 7 days of receipt for a hassle-free replacement or refund.
• We will cover all shipping costs for the return and replacement of defective or incorrect items.

Refund Processing:

• Refunds are processed within 7-10 business days upon receipt of the returned merchandise.
• Original shipping fees are non-refundable.
• Refunds will be credited back to the original payment method unless otherwise specified.

Exchange Policy:

• Exchanges are subject to the same conditions as returns.
• If the desired item is out of stock, a refund will be issued.

Non-returnable Items:

• Personalized or custom-made products, undergarments, and health or personal care items cannot be returned for hygiene reasons.
• Sale items may only be eligible for exchange or store credit.

Steps to Return an Item:

1. Visit our Returns Center online and enter your order number and email address to start the process.
2. Follow the instructions to select the items you wish to return and print the prepaid return shipping label.
3. Pack the items securely and attach the shipping label. Drop off the package at the designated shipping location.
4. You will receive an email once your return is processed.

Contact Information:

• For any queries related to your order, shipping, or returns, our customer support team is available via email, phone, or live chat to assist you.